Shipping policy

General Shipping Information

We ship all orders from Beirut, Lebanon to over 26 international locations, including Europe, the USA, the UAE, and countries across the Middle East.

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⏱ Processing & Delivery Times

• Processing Time: Please allow 1–4 business days for your order to be prepared and shipped.

• Estimated Delivery:

  • Local (Lebanon): 1–7 business days

  • International: 7–14 business days

Please note that delivery times may vary slightly based on destination, customs, and courier delays.

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Shipping Providers & Fees

We ship with Aramex and calculate shipping rates at checkout based on the destination and the weight of your order.

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Tracking & Packaging

All orders include a tracking number. If you haven’t received yours or need help locating it, please reach out to us via our Contact Page.

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Customs, Duties & Taxes

International customers are responsible for any customs duties, taxes, or additional fees imposed by their country of residence.

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Delays, Missing or Lost Packages

We take full responsibility for delayed or missing packages. If your order hasn’t arrived within the estimated timeframe, please contact us through our Contact Page and we’ll investigate and resolve the issue as quickly as possible.